Dedicated Hosting FAQs

Dedicated Server: Reliability
Dedicated Server: Hosting Capabilities
Dedicated Server: Security
Dedicated Server: Back ups
Dedicated Server: Scalability
Dedicated Server: Data Transfer

Dedicated Server Hosting- FAQs

These questions have been asked by clients in the past. If you have a specific question that is not answered here, please email or call toll free 1.800.525.0031 (outside USA call +1-919-544-4101) to speak to a professional dedicated server hosting expert.

Dedicated Server: Reliability

We guarantee 99.999% Dedicated Server network reliability by the following means:

  • Triple redundant backbone carriers (UUNet, Digex, and Time Warner).
  • Dual redundant architecture of all network components such as routers, switches, etc.
  • Continuous and automated monitoring 24/7/365, with alarm notifications. All our servers and routers are monitored automatically every 2.5 minutes. We also incorporate monitoring from multiple geographical locations for additional reliability.
  • 100% up-time of clean power is assured via a bank of large capacity battery-backed UPS system, which in turn is backed by a dual 650kw diesel generator with an automatic transfer switch that is capable of switching on within 15 seconds and running the data without refueling for five days (and indefinitely while fuel is available). 

Dedicated Server: Hosting Capabilities

Network topology: How direct is your connection to the internet backbone?
Coming into the data center, we have triple redundant OC3 and OC12 connections from independent providers (UUNet, Time Warner, Digex, UUNet, and/or Sprint, Qwest). Each provider’s OC3/OC12 connection comes in over a separate fiber connection and a different entry point into the building. From there, the connections go into a dual redundant mesh of Cisco routers and switches so that there is no single point of failure for any connection, cable, router, or switch. The routers operate BGP 4 so that the connection to the Internet is maintained independently and transparently over the best available path over the three providers.

Bandwidth: What kind of internet connections do you offer for hosting (i.e. T-1, T-3, Oc-3, Ds-S, etc.)? Please explain your cost structure for bandwidth allocation and also how you determine usage.

The data centers have triple redundant OC3 connections (155Mbps). Each server has a 100 Mbps connection to this OC3 backbone, and can burst up to 10Mbps.

The OC3 (155 Mbs) connections are less than 60% utilized (i.e., there is sufficient spare capacity for most applications). A typical web server uses anything from a few gigabytes per month to 300-500 gigabytes per month, which is less than 1-2 Mbps per server for the busiest servers. Most servers use a small fraction of 1 Mbps bandwidth.

Dedicated Server: Security

Dedicated Server Systems Security 
As an internet and web service provider we are very cognizant of the insecure nature of the internet. We have numerous security practices in place, such as:

  • Security coded into the border routers for IP address spoofing.
  • Firewalls placed at strategic locations throughout the network. We have several hardware firewalls such as Cisco PIX, NetGear, Sonicwall, and others.
  • Network intrusion detection devices to detect suspicious activity.
  • Daily scanning of key servers by an independent organization ( for the latest vulnerabilities for all our operating systems (Windows, Linux, etc.).
  • Applying vendor security patches promptly as and when they are announced. For example, we just upgraded over 60 Windows servers yesterday with the latest Windows security patches.
  • Ensuring that our system administrators and technicians are up-to-date with the latest security techniques and issues.

Dedicated Server: Back-Ups

Back Ups: Please explain methods used and back-up frequency. 

  • Internal server back-up: The server’s system, data, and user disk drives would most likely be configured in RAID arrays (RAID1, RAID5, RAID10, etc.) to protect against hardware failure of individual disk drives. In addition, the server has an additional volume of suitable size where daily and weekly back-ups can be stored on an automated basis. Restoration is manual, and could be either controlled by the customer or by staff on request.
  • Back-up to an external storage array network (SAN): All servers requiring back-up could be connected to a central SAN (over a high-speed gigabit network), which in turn consists of RAID disk arrays to protect against disk drive failures, and is also backed up regularly to tape. This has the advantage that each server does not need to have additional internal storage space for back-ups, and the back-up storage is saved on a secure, protected device independent of the server. can make SAN space available in chunks of 25GB, up to 4 terabytes of space on an EMC Clarion CX400, as well as other smaller SAN devices and arrays.
  • Back-up to an external tape drive or array library: This will provide a similar level of back-up and recovery as an internal server back-up, but with the difference that the storage media is a tape that can be removed, cataloged, and stored separately for indefinite storage.
  • Back-up to tape with off-site storage: can arrange to have tapes saved and shipped to a secure, off-site facility for safe storage and recall, on a daily, weekly, monthly or other schedule as desired by the customer.
  • Back-up to a clustered server, in a “fail-over” configuration: The cluster could be configured in “active-passive” or “active-active with load balancing.” This would provide rapid recovery from server failures.

Dedicated Server: Scalability

Scalability: How quickly can you provide our organization with more processing power, storage space, and bandwidth?’s data center space has about 3,000 – 4,000 square feet of available space. The total data center space is 8,000 square feet. has space available in a second, independent 10,000 square foot facility that is geographically distant from the first facility (about 10 miles away), which operates on a completely independent network infrastructure. More bandwidth can be added as desired.

Dedicated Server: Data Transfer

Data Transfer: Please explain the types of accesses available to clients (i.e., FTP, Telnet, etc.).
Customers can access their sites through a variety of methods:

  • FTP: All accounts (virtual, dedicated, Linux, Windows) are password and directory protected. This allows customers to upload and download their content. FTP access is unlimited.
  • SSH (secure shell): Linux accounts, dedicated, and virtual. Access is password protected, and the session is encrypted.
  • Remote Desktop / Terminal Server: Windows 2008 dedicated servers only. Customers can access their server as if they were standing at the console at the server. This is for server administration access only. Dedicated server “users” will need additional terminal server licensing.
  • Root /administrator access: This is available to dedicated server customers only. Linux customers have root access via SSH. Windows customers have “Administrator” access via Remote Desktop / Terminal Server.