Exchange FAQs

Exchange Server: Security
Exchange Server: Monitoring
Exchange Server: Back up
Exchange Server: Location
Exchange Server: Configuration
Exchange Server: Support

Exchange Server Hosting FAQs

Server: Security

Describe your hardware/software security practices for Exchange Server Hosting, including spam filtering and virus scanning services.
Security of servers hosted on are protected at a network level, server level, and application level. At the network level, a Cisco Pix firewall and other network security, router, and intrusion detection hardware devices are normally used. At the server level, software security updates, guidelines, and “Best Practices” are applied to the server. At the application level, a third-party commercial spam and virus filtering service is used to ensure that the user’s email boxes are free of viruses and unwanted email.

Server: Monitoring

Describe the process by which you monitor servers.
All our servers are automatically monitored from at least three separate locations, every five minutes, 24/7/365. We have one automated monitoring system in each of our two data centers (which are on entirely separate and independent networks), and in addition we have external independent third party monitoring from Red Alert, of Keynote Systems (the industry leader in Internet monitoring services).

We utilize diverse software for monitoring both Windows based and UNIX based. Each server is monitored for basic “ping” as well as for application level services such as http, POP3, SMTP, etc. as applicable to the server. When a problem is detected, our monitoring systems alert the tech support staff on duty via alarm enunciators as well as email pager systems on two redundant cell phone systems.

Server: Back-Up

How often do you back-up email and domain data?
In our data center, all servers and their data are fully backed up once a week, and differential back-ups are performed daily. Email data is backed up daily but is not retained once the customer has downloaded and deleted the mailbox contents, as the sheer volume of such data would amount to terabytes per week.

Domain data is backed up with the servers. Because of the nature of our web hosting infrastructure, each of our dedicated servers is on its own private domain and remains (and must remain) isolated from all other servers. This isolation is maintained in the back-ups.

Server: Location

Where is NOC located?
Each of the two data center spaces has its own NOC, and each NOC is an integral part of the data center space. The two data center spaces are about 10 miles apart. The data centers are strategically located in Research Triangle Park, North Carolina, recognized as one of the top 5-10 technology hubs in the United States.

Server: Configuration

Describe your configuration of front-end or back-end servers used in conjunction with your managed Exchange servers. maintains a clustered back-up solution with RAID redundant storage systems for the mailboxes, and an external secondary “MX” store-and-forward back-up in addition to the clustered solution.

Server: Support

What on-line administrative tool is available for managing user accounts? 
Online Administration Tool: This tool has two levels: Administrator and User. Users can change their individual preferences, display names, enable or disable email forwarding, etc. In addition to all the features, they can configure directly via their Outlook 2003. Administrators can perform additional functions such as adding, deleting, or editing existing users, global contacts, permissions to public folders and sub folders, mailbox size limits, etc.