Localweb Web Hosting FAQs
Web Hosting: Experience
How long have you been offering web hosting services?
With a proven track record of over 20+ years as a web hosting services provider we have built loyalty amongst our existing customers, which leads to high number of referrals. Localweb.com is dedicated to providing high availability secure hosting and 24/7 technical support. We have earned an A+ rating (highest possible) from the Better Business Bureau.
Are you a reseller of another web hosting company?
We are not a reseller of another hosting provider. We are a true web host and maintain all our own equipment. This means that should there be an issue with your website, our engineers can start working on it within seconds and not have to rely on a third party for access to the equipment.
What type of customers do you serve?
Our customers come in all sizes, from small start-ups to mid-size businesses to large federal agencies. We have many hosting plans to fit every budget and requirements, from shared hosting to managed dedicated servers to complex server cluster architectures. Our client base spans many industries such as medical, healthcare, legal, education, and insurance to name a few.
What type of hosting partners do you have?
We are able to provide robust web hosting solutions because we have long standing licensing agreements with well-known companies such as Microsoft, Research in Motion, MIVA, and Verisign. Furthermore, we have many certifications such as FISMA, PCI Compliance, certified vendor for federal agencies by SBA, certified vendor for hosting and email services for schools and libraries (E-rate), and CISSP certified.
Web Hosting: Reliability
We guarantee 99.999% network reliability by the following means:
- Triple redundant backbone carriers (UUNet, Digex and Time Warner)
- Dual redundant architecture of all network components such as routers, switches etc.
- Continuous and automated monitoring 24/7/365, with alarm notifications. All our servers and routers are monitored automatically every 2.5 minutes. We also incorporate monitoring from multiple geographical locations for additional reliability.
- 100% uptime of clean power is assured via a bank of large capacity battery-backed UPS system, which in turn is backed by a dual 650kw diesel generator with an automatic transfer switch that is capable of switching on within 15 seconds, and running the data without refueling for 5 days (and indefinitely while fuel is available).
Web Hosting: Hosting Capabilities
Network topology: How direct is your connection to the internet backbone?
Coming into the data center, we have triple redundant OC3 and OC12 connections from independent providers (UUNet, Time Warner, Digex, UUNet, and/or Sprint, Qwest). Each provider’s OC3/OC12 connection comes in over a separate fiber connection and a different entry point into the building. From there, the connections go into a dual redundant mesh of Cisco routers and switches so that there is no single point of failure for any connection, cable, router, or switch. The routers operate BGP 4 so that the connection to the internet is maintained independently and transparently over the best available path over the three providers.
Bandwidth: What kind of Internet connections do you offer for hosting (i.e. T-1, T-3, Oc-3, Ds-S, etc.)? Please explain your cost structure for bandwidth allocation and how you determine usage.
The data centers have triple redundant OC3 connections (155Mbps). Each server has a 100 Mbps connection to this OC3 backbone, and can burst up to 10Mbps.
The OC3 (155 Mbs) connections are less than 60% utilized (i.e. there is sufficient spare capacity for most applications). A typical web server uses anything from a few gigabytes per month to 300-500 gigabytes per month, which is less than 1-2 Mbps per server for the busiest servers. Most servers use a small fraction of 1 Mbps bandwidth.
Web Hosting: Security
As an Internet and Web Service Provider we are very cognizant of the insecure nature of the internet. We have numerous security practices in place, such as:
- Security coded into the border routers for IP address spoofing
- Firewalls placed at strategic locations throughout the network. We have several hardware firewalls such as Cisco PIX, NetGear, Sonicwall, and others.
- Network intrusion detection devices to detect suspicious activity.
- Daily scanning of key servers by an independent organization (HackerSafe.com) for the latest vulnerabilities for all our operating systems (Windows and Linux)
- Applying vendor security patches promptly as and when they are announced. For example, we just upgraded over 60 Windows servers yesterday with the latest Windows security patches.
- Ensuring that our system administrators and technicians are up-to-date with the latest security techniques and issues.
Data Center Security
The data centers have physical security (24/7 on site security and surveillance cameras) as well as environmental security (temperature controlled, raised floors) and biometric including as photo identification. The data center is manned 24/7/365. All cabinets are locked and keyed, and each customer has access only to their own individual cabinet(s). Cabinet keys are kept in our possession at all times. We do not distribute any cabinet keys to any customers.
Web Hosting Server: Back-Ups
Back-Ups: Please explain methods used and back up frequency.
Full back-ups are done weekly on every server, and differential back-ups are done every night, on every server.
Back-up methodologies that can be provided and supported by Localweb.com are as follows:
- Internal server back-up: The server’s system, data and user disk drives would most likely be configured in RAID arrays (RAID1, RAID5, RAID10 etc.) to protect against hardware failure of individual disk drives. In addition, the server has an additional volume of suitable size where daily and weekly back-ups can be stored on an automated basis. Restoration is manual and could be either controlled by the customer or by Localweb.com staff on request.
- Back-up to an external storage array network (SAN): All servers requiring back-up could be connected to a central SAN (over a high-speed gigabit network), which in turn consists of RAID disk arrays to protect against disk drive failures, and is also backed up regularly to tape. This has the advantage that each server does not need to have additional internal storage space for back-ups, and the back-up storage is saved on a secure, protected device independent of the server. Localweb.com can make SAN space available in chunks of 25GB, up to 4 terabytes of space on an EMC Clarion CX400, as well as other smaller SAN devices and arrays.
- Back-up to an external tape drive or array library: This will provide a similar level of back-up and recovery as an internal server back-up, but with the difference that the storage media is a tape that can be removed, cataloged, and stored separately for indefinite storage.
- Back-up to tape with off-site storage: Localweb.com can arrange to have tapes saved and shipped to a secure, off-site facility for safe storage and recall, on a daily, weekly, monthly, or other schedule as desired by the customer.
- Back-up to a clustered server in a “fail-over” configuration: The cluster could be configured in “active-passive” or “active-active with load balancing.” This would provide rapid recovery from server failures.
To learn more about web hosting standards visit the NIST website